Refund policy

🛍️ ZONERO Return & Refund Policy

1. Overview

At ZONERO, we take pride in the quality and craftsmanship of our products. If you’re not completely satisfied with your purchase, we’re here to make it right. This policy outlines how returns, exchanges, and refunds are handled.


2. Eligibility for Returns

  • Items must be unused, unwashed, and in original packaging with all tags attached.

  • Returns are accepted within 7 days of delivery.

  • Products purchased during sale or promotional events are not eligible for return or exchange.

  • Accessories and innerwear are non-returnable for hygiene reasons.


3. Return Process

  1. Visit our Return Request Page or contact our support team.

  2. Provide your order number and reason for return.

  3. Once approved, you’ll receive a return shipping label or pickup confirmation.

  4. Pack the item securely and hand it to the courier.


4. Refunds

  • Refunds are processed within 5–7 business days after the returned item passes quality inspection.

  • Refunds will be credited to your original payment method.

  • If you paid via Cash on Delivery, refunds will be issued via bank transfer or store credit.


5. Exchanges

  • Exchanges are subject to stock availability.

  • If the desired item is unavailable, a refund or store credit will be provided.


6. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos. We’ll arrange a replacement or full refund immediately.


7. Contact Us

For any questions or assistance, reach out to our support team: 📧 support@zonero.in 📞 +91 99999 99999


8. Note

ZONERO reserves the right to refuse returns that do not meet the above conditions or show signs of wear or misuse.


Would you like me to also draft a Shipping & Delivery Policy in the same luxury brand tone to complement this one?


update support number to 9485620910 and support to auratheluxury@gmail.com

Here’s your updated Return & Refund Policy draft for ZONERO, with the new support details you provided:


🛍️ ZONERO Return & Refund Policy

1. Overview

At ZONERO, we take pride in the quality and craftsmanship of our products. If you’re not completely satisfied with your purchase, we’re here to make it right. This policy outlines how returns, exchanges, and refunds are handled.


2. Eligibility for Returns

  • Items must be unused, unwashed, and in original packaging with all tags attached.

  • Returns are accepted within 7 days of delivery.

  • Products purchased during sale or promotional events are not eligible for return or exchange.

  • Accessories and innerwear are non-returnable for hygiene reasons.


3. Return Process

  1. Visit our Return Request Page or contact our support team.

  2. Provide your order number and reason for return.

  3. Once approved, you’ll receive a return shipping label or pickup confirmation.

  4. Pack the item securely and hand it to the courier.


4. Refunds

  • Refunds are processed within 5–7 business days after the returned item passes quality inspection.

  • Refunds will be credited to your original payment method.

  • If you paid via Cash on Delivery, refunds will be issued via bank transfer or store credit.


5. Exchanges

  • Exchanges are subject to stock availability.

  • If the desired item is unavailable, a refund or store credit will be provided.


6. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos. We’ll arrange a replacement or full refund immediately.


7. Contact Us

For any questions or assistance, reach out to our support team: 📧 auratheluxury@gmail.com 📞 +91 9485620910


8. Note

ZONERO reserves the right to refuse returns that do not meet the above conditions or show signs of wear or misuse.


Would you like me to now draft a Shipping & Delivery Policy in the same luxury brand tone, so your site has a complete set of customer‑facing policies?


give me ready to paste content

Here’s the ready‑to‑paste Return & Refund Policy content for ZONERO, updated with your support details:


🛍️ ZONERO Return & Refund Policy

1. Overview

At ZONERO, we take pride in the quality and craftsmanship of our products. If you’re not completely satisfied with your purchase, we’re here to make it right. This policy outlines how returns, exchanges, and refunds are handled.


2. Eligibility for Returns

  • Items must be unused, unwashed, and in original packaging with all tags attached.

  • Returns are accepted within 7 days of delivery.

  • Products purchased during sale or promotional events are not eligible for return or exchange.

  • Accessories and innerwear are non‑returnable for hygiene reasons.


3. Return Process

  1. Visit our Return Request Page or contact our support team.

  2. Provide your order number and reason for return.

  3. Once approved, you’ll receive a return shipping label or pickup confirmation.

  4. Pack the item securely and hand it to the courier.


4. Refunds

  • Refunds are processed within 5–7 business days after the returned item passes quality inspection.

  • Refunds will be credited to your original payment method.

  • If you paid via Cash on Delivery, refunds will be issued via bank transfer or store credit.


5. Exchanges

  • Exchanges are subject to stock availability.

  • If the desired item is unavailable, a refund or store credit will be provided.


6. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos. We’ll arrange a replacement or full refund immediately.


7. Contact Us

For any questions or assistance, reach out to our support team: 📧 auratheluxury@gmail.com 📞 +91 9485620910


8. Note

ZONERO reserves the right to refuse returns that do not meet the above conditions or show signs of wear or misuse.